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What to Expect During Your First Dental Visit

No Charge Consultations

Second Opinion

You are welcome to call us for a second opinion on any treatment plan that has been recommended by another dentist or specialist. We will gladly schedule you for a complimentary 30 minute consult to review your situation and treatment plan and guide you accordingly. We may need you to provide us with diagnostic records from your other provider to help Dr. Martens give you an informed second opinion. We will provide this 30 minute consult to you at no charge.

Cosmetic Consult

You are welcome to call us if you are unhappy with anything about your smile (color, alignment, etc.) and want to know what can be done to improve it. We understand the need to be informed of all options and will gladly let you know which ones will give you the smile you want. At our cosmetic dentistry practice, we may be able to improve your smile in just one appointment. If we find that a full mouth reconstruction is necessary, it may take multiple phases to get you to your desired result. We will provide this 30 minute consult to you at no charge.

Six Month Smiles/Invisalign Consult

You may choose to call us because you have always wanted a straighter, broader and brighter smile but have put it off perhaps because your children’s braces came first. Well, when you are ready, we are here for you with options that are a little more grown- up, such as a private appointment room (not multiple chairs side by side) as well as cosmetically pleasing treatment such as clear brackets and white wires with Six Month Smiles® or clear (practically invisible) aligners with Invisalign®. We will provide this 40 minute consult to you at no charge.

Initial New Patient Cleaning and Exam


Adult appointment – 2 hour visit

Whether you come to us as a brand new patient that we have not met or a past patient that has been away for three or more years, the following applies to you:

During the first half of your two hour visit you will meet with Dr. Martens and her assistant Kelly. Kelly and Dr. Martens have been working together like a well-oiled machine since 2004. They will review the paperwork that was mailed to you to complete or that you completed when you arrived. This paperwork consists of your current medical and dental history as well as a jaw joint questionnaire. If you have any concerns with your teeth, gums or jaw, partials, dentures or any previous dental work, we want to know about them and we will discuss your concerns and guide you accordingly.

Our standard of care consists of the Dental Assistant taking a necessary full mouth series of 18 diagnostic X-rays if you did not have current x-rays transferred from a previous dental office. She will also take intra-oral images of your teeth to point out any areas of concern that we see. Dr. Martens will perform a comprehensive examination of your X-rays and intra-oral images followed by a visual examination of your teeth, tongue, cheeks and the roof of your mouth as well as a head and neck exam (oral cancer screening). Any concerns that arise during this exam will be communicated fully to you with time for your questions and a treatment plan will be given to you and will be prioritized in the order of importance.

After the examination is complete you will then share an hour with one of our three skilled and gentle hygienists. Our hygienists are Bethel (since 1997), Chanesta (since 2002) and Michelle (since 2004). They too will review your paperwork, review the X-rays and intra-oral images that were taken and determine what type of dental cleaning your situation warrants. They will then give your teeth a thorough cleaning including the scaling of your teeth, polishing and flossing, and take measurements of your gum tissue to determine if your levels are healthy. If any oral hygiene instructions are needed, they will fully review that and ask if you have any questions. You will then be appointed back for your next hygiene recall visit which may be in three, four or six months. The frequency of your next visit is determined by the condition and health of your gum tissue or any existing health conditions that could affect your gum tissue health (e.g. diabetes, high blood pressure, etc.)

If you are asked to return for any recommended treatment, you will be helped by the front office staff. Our front office staff members are Melody (since 2002) and Kathy (since 2003). Melody or Kathy will give you a treatment plan of what has been recommended to you and will review the number of appointments needed, the estimated length of each appointment and what the cost will be. We will happily send in a pre-treatment estimate if you have dental insurance to find out how much you can expect your insurance to assist you with. We will follow up with you so that you know what you are expected to pay at your treatment appointment(s). The forms of payment we accept are cash, check, VISA, MC, Discover Card and American Express. If you are aged 65 and older and do not have dental insurance we provide a 3% courtesy if you pay with a credit card and a 5% courtesy if you pay by check or cash.

Young Adult appointment – (Age 18 – 21) – 90 minute visit

During your approximately 90 minute appointment, you will initially meet your hygienist who will review your paperwork which includes your medical and dental history. If you have any concerns with your teeth, gums or jaw or any previous dental work, we encourage you to discuss it with us and we will guide you accordingly. It will be necessary for us to determine if your wisdom teeth have been removed. If they have been removed, our standard of care consists of the hygienist taking a necessary full mouth series of 18 diagnostic X-rays (if you did not have current x-rays transferred from a previous dental office). If you have not had your wisdom teeth removed, Dr. Martens will ask the hygienist to take a panoramic X-ray and four bitewing X-rays. This will allow Dr. Martens the necessary diagnostic tools to determine if wisdom teeth are present, their condition, and whether you have any cavities between your teeth. Dr. Martens will review your medical history and will then perform an examination of your X-rays and intra-oral images followed by a visual examination of your teeth, tongue, cheeks and the roof of your mouth as well as a head and neck exam (oral cancer screening). Any concerns that arise during this exam will be communicated fully to you with time for your questions.

Following the exam, your hygienist will examine your mouth and determine what type of cleaning you need. A thorough cleaning will be performed including the scaling of your teeth, polishing and flossing, and measurements of your gum tissue taken to determine if your levels are healthy. If any oral hygiene instructions are needed, your hygienist will fully review that with you. You will then be appointed for your next hygiene recall visit which may be in three, four or six months. The frequency of your next visit is determined by the condition and health of your gum tissue or any existing health conditions that could affect your gum tissue health (e.g. diabetes, high blood pressure, etc.)

If you are asked to return for any recommended treatment, you will be helped by the front office staff. Our front office staff members are Melody (since 2002) and Kathy (since 2003). Melody or Kathy will give you a treatment plan of what has been recommended to you and will review the number of appointments needed, the estimated length of each appointment and what the cost will be. We will happily send a pre-treatment estimate if you have dental insurance to find out how much you can expect your insurance to assist you with. We will follow up with you so that you know what you are expected to pay at your treatment appointment(s). The forms of payment we accept are cash, check, VISA, MC, Discover Card and American Express.

Child & Teen appointment – 40 – 60 minute visit

During your approximately 40 minute appointment (up to an hour appointment if you are in braces), you will initially meet your hygienist who will review your paperwork which includes your medical and dental history. If you have any concerns with your teeth, gums or jaw or any previous dental work, we encourage you to discuss it with us and we will guide you accordingly. Beginning at approximately age six we will take bite-wing X-rays. This will allow Dr. Martens the necessary diagnostic tools to determine whether you have any cavities between your teeth. Dr. Martens will review your medical history and will then perform a comprehensive examination of your X-rays followed by a visual examination of your teeth, tongue, cheeks and the roof of your mouth.

Following X-rays and the exam by Dr. Martens, your hygienist will examine your mouth and determine what type of cleaning you need. A thorough cleaning will be performed including the scaling of your teeth, polishing and flossing. At this time a topical varnish fluoride will be painted on your teeth to help prevent cavities and you will be given instructions to not brush for six hours. If any oral hygiene instructions are needed, your hygienist will fully review that with you. You will then be appointed for your next hygiene recall visit which may be in three, four or six months. The frequency of your next visit is determined by the condition and health of your gum tissue or any existing health conditions that could affect your gum tissue health. If you are in braces we often find that more frequent cleanings help you to keep your mouth clean and healthy.

If you are asked to return for any recommended treatment, you will be helped by the front office staff. Our front office staff members are Melody (since 2002) and Kathy (since 2003). Melody or Kathy will give you a treatment plan of what has been recommended to you and will review the number of appointments needed, the estimated length of each appointment and what the cost will be. We will happily send a pre-treatment estimate if you have dental insurance to find out how much you can expect your insurance to assist you with. We will follow up with you so that you know what you are expected to pay at your treatment appointment(s). The forms of payment we accept are cash, check, VISA, MC, Discover Card and American Express.